Refund policy

last updated: october 22, 2026

the short version
every piece is made in a limited run, so we keep returns simple: you can cancel a pre-order before production starts, exchange apparel for a different size, and we'll make it right if something arrives damaged, defective or wrong.

cancelling a pre-order

  • you can cancel any pre-order for a full refund, free of charge, any time until production starts.
  • to cancel, email altea4friendsonly@gmail.com or use our contact form with your order number.
  • once production has started, the order can't be cancelled, because your piece is already being made.
  • if your pre-order is delayed more than 2 weeks past the estimate on the product page, you can cancel for a full refund.
  • if we ever can't make or deliver your piece, we'll cancel it and refund you in full.

size exchanges (apparel)

  • wrong size? you can ask for an exchange within 7 days of delivery.
  • the piece must be unworn, unwashed, with tags attached and in its original packaging.
  • this is a limited drop with no restocks. if your size is sold out, we'll refund you instead.
  • for size exchanges, you pay the shipping to send the piece back to us. we ship the new size to you for free.
  • we don't accept returns for change of mind.
  • check the size chart on each product page before ordering. if you're unsure, message us first.

damaged, defective or wrong item

  • if something arrives damaged, defective, or isn't what you ordered, tell us within 48 hours of delivery.
  • please send:
    • your order number
    • an unboxing video: one continuous clip from the sealed package to the item, showing the problem
    • a few clear photos of the issue
  • an unboxing video is required for all damage claims.
  • once we've checked it, we'll send a replacement (if available) or a full refund. we cover all return shipping in these cases.

wall prints

  • prints are limited and numbered, so they're final sale. no returns or exchanges.
  • the only exception is damage in transit or a printing defect, under the 48-hour + unboxing video rule above.

refunds

  • refunds go back to your original payment method through Razorpay (UPI, card, netbanking or wallet).
  • once we approve a refund, it usually shows up in 5–7 business days, depending on your bank.
  • shipping is free, so there's no shipping charge to deduct.
  • we don't offer cash refunds or refunds to a different account.

how to reach us

email altea4friendsonly@gmail.com or use our contact form with your order number. we reply within 2 business days (monday to saturday, excluding public holidays).